Effective Date: January 13, 2026

This Shipping & Returns Policy applies to purchases made at 1 Beauty Supply through https://www.number1beautysupply.com/ (“Site”).


1) Shipping Information
Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).

• Processing time is separate from shipping/transit time.

• During high-volume periods (promotions, holidays, major launches), processing may take longer.
   

Shipping Carriers & Delivery Time

• We ship using major carriers (e.g., USPS, UPS, FedEx or similar services depending on package size and destination).

• Delivery estimates shown at checkout are estimates and not guaranteed.
   

Shipping Rates

• Shipping rates are calculated at checkout based on destination, package weight, and shipping method.

• Promotional/free shipping (if offered) applies only when displayed at checkout and may exclude oversized/heavy items.
   

Address Accuracy

• Customers are responsible for providing a complete and accurate shipping address.

• If an order is returned due to an incorrect or incomplete address, you may be responsible for re-shipping fees.
   

Tracking

• When available, a tracking number will be emailed once your order ships.

• Tracking may take 24–48 hours to update after a label is created.
   

Lost, Stolen, or Delayed Packages

• Once a package is marked “Delivered” by the carrier, we are not responsible for theft. If you believe your package was stolen, contact the carrier and file a report with local authorities if needed.

• If your package is delayed or appears lost in transit, contact us and we will assist with a carrier inquiry. Replacements/refunds may be issued only after the carrier completes its investigation and confirms loss.
   

Damaged Packages

• If your order arrives damaged, contact us within 48 hours of delivery and include:

  • Order number

  • Photos of the shipping box (including label)

  • Photos of the damaged item(s)
    We may require these photos to file a claim with the carrier.
     

2) Returns & Exchanges
All Sales Are Final on Certain Items
For hygiene and safety reasons, the following items are final sale and not eligible for return or exchange (unless they arrive damaged/defective):

• Hair (including wigs, bundles, braiding hair, bulk hair, extensions, etc.)

• Cosmetics and makeup

• Skincare products

• Brushes, combs, beauty tools, and accessories

• Eyelashes, adhesive/glue products

• Earrings/body jewelry and personal items

• Opened or used items of any kind
   

Eligible Returns (If Approved)
If a return is eligible, it must meet all of the following:

• Requested within 14 days of delivery

• Item is unused, unopened, and in original packaging

• Item is in resalable condition (no odor, wear, damage, or tampering)

Note: We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

• Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item sent) or a confirmed damaged/defective item.

• Original shipping charges are non-refundable.
   

Exchanges

• If an exchange is approved, we can exchange for the same item (or an equivalent item if out of stock).

• Customer is responsible for any price difference and applicable shipping costs.
   

3) Wrong Item, Missing Item, or Defective Item
If you receive the wrong item, a missing item, or a defective item:

• Contact us within 48 hours of delivery

• Provide your order number and clear photos (and/or video if helpful)

If confirmed, we will arrange a replacement or refund at our discretion.

4) Refunds
Refund Method

• Approved refunds are issued to the original payment method.

• Refund timing depends on your bank/payment provider (often 3–10 business days after processing).
   

Partial Refunds / Restocking Fees (If Applicable)

• If an item is returned not in its original condition, we may deny the return or issue a partial refund.

• If a restocking fee applies to certain categories, it will be communicated during the return approval process.
   

5) Order Cancellations & Changes

• If you need to cancel or change an order, contact us immediately after placing it.

• Once an order is processed or shipped, it cannot be canceled or changed.
   

6) Contact Us
For shipping and return questions, contact us through the Site’s contact page or customer support channel listed on https://www.number1beautysupply.com/.

7) Policy Updates
We may update this policy from time to time. The most current version will always be posted on this page with the effective date above.